Caring Staff Support Residents

Caring Staff Support Residents

Residents in Charnley House Private Residence for the Elderly will…

  • Be given the opportunity to enhance their quality of life.
  • Be encouraged to maintain their independence.
  • Have their privacy respected.
  • Be treated with dignity.
  • Be allowed to make choices about their own lifestyles.
  • Be encouraged to follow the religion of their choice.
  • Not to be discriminated against on grounds of race, sex, colour, or disability.
  • Receive medical and nursing care in private.
  • Be cared for by adequate and appropriately trained staff.
  • Be able to receive visitors at any reasonable time.
  • Have the right to consult their own solicitor.
  • Be provided with an excellent standard of accommodation.
  • Be encouraged to bring personal items into the Home.
  • Have access to a telephone.
  • Be provided with nourishing, appetising and plentiful food.
  • Be encouraged to participate in recreational activities.
  • Be given value for money.
  • Have a contract of residence and the Home’s brochure.
  • Have the right to complain and be made aware of the complaints procedure.
  • Have the right to expect management and staff to accept the degree of risk that is involved in these basic rights and not to have their personal freedom unnecessarily or unreasonably restricted for fear of such risk.